Cookie Policy
This Cookie Policy explains how UN:HURD MUSIC LIMITED ("un:hurd music", "we", "us", "our") uses cookies and similar technologies on our websites and apps. It should be read alongside our Privacy Policy.
This policy applies to unhurd.co.uk, unhurd.com, unhurdmusic.co.uk and unhurdmusic.com, including their "www" versions and subdomains, and our apps.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website or use an app. They let a site recognise your device, remember your preferences, and understand how the site is used. We also use similar technologies such as pixels, tags and local storage, and in this policy we refer to all of these as "cookies".
2. The types of cookies we use
We use the following categories of cookie.
Strictly necessary cookies. These are needed to run our website and Platform, for example to log you in, keep your session secure, and remember items as you move through the site. The service cannot work properly without them, so they do not require your consent.
Functional cookies. These remember your choices and preferences to give you a better experience, for example your settings or language.
Analytics cookies. These help us understand how people use our site and Platform so we can improve them, for example which pages and features are used and where problems occur.
Marketing cookies. These are used to measure and support our marketing, and may track your activity across sites. These are only ever set with your consent.
Under the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025, some low-risk cookies, such as certain analytics and functionality cookies, may be set without consent, but only where they meet the conditions of the exemption. We still tell you about them here. Marketing and cross-site tracking cookies always require your consent.
3. The specific cookies we use
The table below lists the cookies and similar technologies we use, grouped by provider.
Strictly necessary cookies
These cookies are essential for the site and platform to work, and they can't be switched off.
Google Tag Manager (GTM) manages the other tags and scripts that run on the site. Duration: session.
Our login / session cookie keeps you logged in and your session secure. Duration: session.
Our consent cookie remembers your cookie choices. Duration: up to 12 months.
Our payment processor cookie supports secure payment. Duration: varies.
Functional cookies
These support specific features on the site.
Intercom powers our in-app instant chat and support messaging. Duration: up to 9 months.
Analytics cookies
These help us understand how people use the site and platform, so we can improve it.
Google Analytics measures how visitors use the site. Duration: up to 2 years.
Mixpanel provides product analytics, measuring how users interact with the platform. Duration: up to 1 year.
Hotjar provides behaviour analytics, including heatmaps and session recording, to help us understand site usage. Duration: up to 1 year.
CleverTap provides user engagement analytics and delivers our messaging and campaigns. Duration: up to 1 year. (Note: CleverTap also serves a marketing function.)
Marketing cookies
These measure and target our advertising.
Airbridge handles marketing attribution, measuring which campaigns lead to sign-ups. Duration: up to 2 years.
Meta Pixel measures and targets advertising on Meta platforms (Facebook and Instagram). Duration: up to 3 months.
TikTok Pixel measures and targets advertising on TikTok. Duration: up to 13 months.
Reddit Pixel measures and targets advertising on Reddit. Duration: up to 1 year.
4. Managing your cookie preferences
When you first visit our site, our cookie banner lets you accept or reject non-essential cookies, or choose which categories to allow. You can change your choices at any time using the cookie settings link on our site.
You can also control cookies through your browser settings, including deleting existing cookies and blocking new ones. If you block strictly necessary cookies, parts of our site and Platform may not work.
Guidance on managing cookies is available for each major browser in its help pages.
5. Third-party cookies
Some cookies are set by third parties who provide services on our site, such as analytics and payment providers, and platforms you connect to. These third parties process data under their own privacy and cookie policies. We recommend you review the policies of any third party whose cookies are set through our site.
6. Changes to this policy
We may update this Cookie Policy from time to time. The current version, and the date it was last updated, will always be shown here.
7. Contact us
If you have any questions about our use of cookies, contact us at support@unhurdmusic.com.